We use value based billing to ensure that the client's best interest is preserved.

How does your service process work?
Depending on the nature of the project, the work is performed at our Portland metro area office or on site at yours. 
A typical client relationship unfolds as follows:

1.  Phone or in-person meeting to determine your project's priorities, goals and budget.
2.  We conduct initial research to evaluate your unique selling propositions, strengths and challenges, and then
     provide you with a custom proposal designed to meet your needs.
3.  We discuss the proposal and revise if needed.
4.  Initial deposit is collected and work begins.
5.  We communicate with you consistently as the project is implemented.
6.  Final payment is received and we survey your satisfaction to ensure continuous improvement of our business.

We're a small, family-owned and operated winery.  Can we afford your services? 
Very likely yes if you have an allocated marketing budget.  We enjoy working with wineries of all sizes and specializes in serving small to medium sized family-owned businesses.  While working with limited resources can be more challenging, it can also be more rewarding when those carefully chosen paths pay off with increased sales. 

Most consultants want an up front retainer and require signing a lengthy contract.  I'm not comfortable working in that manner -- will you accommodate my needs?
There are pros and cons to the choice between working on a retainer versus project basis.  Depending on the nature of the project, one may be more beneficial than the other for both parties.  We work with a one-page mutual agreement to clarify expectations, services to be rendered, and payment terms.  Daily phone calls and emails are welcome; there is weekly or monthly reporting depending on client's desire.

Trust and confidentiality are extremely important to me.  How can I be sure the relationship will be a fit?
Dixie is happy to speak with you in person or over the phone to discuss your concerns.  There is no charge for an initial consultation.  References, quoted on the testimonials page, are excellent people with whom to speak.  Please email or phone us for their contact information.